Frequently Asked Questions
About Dr. Woof
I'm worried about buying online. Are Dr. Woof's products as good as they look?
Yes!
… but we understand you being cautious.
Nowadays, almost everyone’s had at least one bad online shopping experience—the sort where a product looks amazing online but ends up being low-quality junk.
It sucks, and you deserve better.
That's why Dr. Woof says no to dropshipping, white-labelling and corner-cutting of any kind. When a product has a Dr. Woof label, you know it's:
✔️ Designed by our team
✔️ Made to last with high-quality fabrics and craftsmanship
✔️Tested through an independent quality assurance process
✔️ Shipped from our warehouse in Melbourne, Australia or California, USA.
If you've been burned with online shopping before, it might be comforting to know that:
Our products have thousands of 5-star reviews, with more popping up every day.
Many reputable uniform companies stock Dr. Woof items, including Smile Wear and Sauers Uniforms Australia.
Over 200 clinics choose Dr. Woof for their uniforms.
Where does Dr. Woof ship from?
We're an Australian-owned family business. We ship from two locations:
Australian and New Zealand orders ship from Melbourne, Australia
US and international orders ship from California, USA
How much will shipping cost?
Enjoy free shipping for orders over $145 — no matter where in Australia you live.
For orders under $145, shipping is calculated at checkout.
Scrubs tops and pants
I want a perfect fit. Are your scrubs true to size?
Our scrubs are true to size.
Less than 0.5% of our customers ask to exchange their scrubs for another size. Of those customers, 3 out of 4 ask for a smaller size.
If you're worried about getting the wrong size, the best thing to do is grab your tape measure and match your measurements to our sizing chart. We recommend sizing up if you're in between sizes (or prefer a looser fit).
What's your return and exchange policy for scrubs?
Our mission is to make the medical world smile.
If you don't fall head over heels in love with your scrubs, contact us for a refund, exchange or replacement.
There are a few conditions:
You must contact us within 60 days of purchase.
Items must be clean, unworn and in their original packaging.
We don't accept refunds or exchanges on embroidered items or clearance items.
You'll need to cover the cost of shipping.
The colour or size I want is sold out. When will it be back?
Our core colours are restocked every few months. You can join our mailing list for restock alerts.
Most limited edition colours won't restock. There are some exceptions. Blurple has restocked 3 times by popular demand.
If you'd like to request a restock or get early access to new colours, join the Dr. Woof Insiders club on Facebook.
Are Dr. Woof scrubs easy to care for?
Yes. Our fabric is quick-drying and wrinkle-resistant, so you can wash it in a hurry and skip the ironing.
To keep your scrubs in tip-top shape:
1. Turn them inside out
2. Cold machine wash with like colours
3. Tumble dry low
Patterned Scrubs
What makes Dr. Woof's patterned scrubs special?
Most brands make you choose between fun prints and high-quality products.
Not us.
If you like our prints, wait until you hear about our:
Sweat-wicking, 4-way-stretch fabric that feels amazing against your skin.
Flattering modern cuts — no more boxy scrubs.
Outstanding quality — for scrubs you can wear and wear.
Mother-Earth-approved processes, including 92% recycled fabric, eco-friendly dye and an upcycling system for fabric offcuts.
The pattern I want is sold out. When will it be back?
Our patterned scrubs are limited edition. Most patterns won't restock, but there are some exceptions. Christmas Chaos was restocked this year by popular demand.
If you'd like to request a restock or get early access to new patterns, join the Dr. Woof Insiders club on Facebook.
Are Dr. Woof's patterned scrubs easy to care for?
Yes. Our fabric is quick-drying and wrinkle-resistant, so you can wash it in a hurry and skip the ironing.
To keep your scrubs in tip-top shape:
1. Turn them inside out
2. Cold machine wash with like colours
3. Tumble dry low
Bamboo Compression Socks
I want a perfect fit. Which size socks should I choose?
Our size guide has your back (or, in this case, your feet.)
Some tips for getting the best fit:
For comfy toes, grab a tape measure and check your European shoe size. This is the length of your foot in inches.
For comfy calves, make sure you're measuring the widest part of the calf.
If you're in between sizes, size up.
What's your return and exchange policy for socks?
For hygiene reasons, we can't accept returns or exchanges on socks. But your happiness is still important to us.
If you don't fall head over heels in love with your socks, let our team know. We won't be able to offer a full refund, but we'll do our best to find a solution that makes you happy.
To help with this, we recommend you:
Use the sizing chart to select the correct size.
If you buy multiple pairs, try on the first pair before opening the others.
What makes Dr. Woof's compression socks special?
Not all compression socks are created equal.
Most compression socks will help (a little bit) with:
Reduced foot fatigue
Improved circulation
Better muscle recovery
But Dr. Woof's compression socks go above and beyond.
We use graduated compression — because it offers better support for your veins.
Our socks have no vertical leg seams because some people find these uncomfortable or irritating on the skin.
We use quality fabric for long-lasting compression — socks from lower-quality brands often lose their stretch after a couple of wears.
Our fabric feels like magic against your skin — Bamboo is hyper-allergenic, naturally odour-resistant and buttery soft.
Are Dr. Woof's compression socks easy to care for?
Yes. To keep your socks in tip-top shape:
1. Throw them in the machine with like colours
2. Wash up to 30°C with no bleach
3. Hang them out and watch them dry quick as a flash
Note: Compression socks don't like to be ironed (but they also don't wrinkle.)
Planet Friendly Scrubs
What makes these scrubs "planet friendly"?
For Dr. Woof Scrubs, "Planet Friendly" means:
92% recycled fabric
Global Recycle Standard (GRS) certified yarn
Eco-friendly dye
Water-conscious dying process
Offcuts from our sewing room floor are upcycled into scrub caps and scrunchies.
We also use carbon-neutral shipping where possible.
Are planet friendly scrubs easy to care for?
Yes. Our planet friendly fabric is quick-drying and wrinkle-resistant, so you can wash it in a hurry and skip the ironing.
To keep your scrubs in tip-top shape:
1. Turn them inside out
2. Cold machine wash with like colours
3. Tumble dry low
Scrub Caps
Will your scrub caps cover my hair?
Our tieback scrub caps have an elastic section at the back. You can use this to stretch the cap over a low hair bun.
We recommend tieback caps if:
You like to wear your hair in a bun.
Your head circumference, including the bun, is less than 62cm.
Our ponytail scrub caps have an elastic pouch to keep your hair in.
We recommend ponytail caps if:
You like to wear your hair in a ponytail or bun.
When you tie your hair in a bun, the diameter is less than 10cm.
What's your return and exchange policy for scrub caps?
Our mission is to make the medical world smile.
If you don't fall head over heels in love with your scrub cap, contact us for a refund, exchange or replacement.
There are a few conditions:
You must contact us within 60 days of purchase.
Items must be clean, unworn and in their original packaging.
We don't accept refunds or exchanges on clearance items.
You'll need to cover the cost of shipping.
I have a big or small head. Will your scrub caps fit me?
Our caps are adjustable, so you can
Stretch them up to a circumference of 62cm or hat size XXL.
Cinch them down to a circumference of 50cm or hat size XS.
Fold the bottom up — so it sits at the perfect spot across your forehead.
Are Dr. Woof scrub caps easy to care for?
Yes.
For cotton caps:
Toss your scrub cap in the washing machine with similar colours and wash up to 40°C.
We recommend air drying to avoid shrinkage.
For perfect match caps:
Toss your scrub cap in the washing machine with similar colors, cold wash and then tumble dry low.
Underscrubs
I want to get the perfect fit. Are your underscrubs true to size?
Our clothing is true to size.
Less than 0.5% of our customers ask to exchange their items for another size. Of those customers, 3 out of 4 ask for a smaller size.
If you're worried about getting the wrong size, the best thing to do is grab your tape measure and match your measurements to our sizing chart. We recommend sizing up if you're in between sizes (or prefer a looser fit).
What's your return and exchange policy for underscrubs?
Our mission is to make the medical world smile.
If you don't fall head over heels in love with your underscrubs, contact us for a refund, exchange or replacement.
There are a few conditions:
You must contact us within 60 days of purchase.
Items must be clean, unworn and in their original packaging.
We don't accept refunds or exchanges on clearance items.
You'll need to cover the cost of shipping.
Are Dr. Woof's underscrubs easy to care for?
Yes. Our fabric is quick-drying and wrinkle-resistant, so you can wash it in a hurry and skip the ironing.
To keep your underscrubs in tip-top shape:
1. Throw them in the machine with like colours
2. Cold machine wash
3. Tumble dry low
Outerwear
What's your return and exchange policy for outerwear?
Our mission is to make the medical world smile.
If you don't fall head over heels in love with your vest or jacket, contact us for a refund, exchange or replacement.
There are a few conditions:
You must contact us within 60 days of purchase.
Items must be clean, unworn and in their original packaging.
We don't accept refunds or exchanges on clearance items.
You'll need to cover the cost of shipping.
I want a perfect fit. Is your outerwear true to size?
Our clothing is true to size.
Less than 0.5% of our customers ask to exchange their items for another size. Of those customers, 3 out of 4 ask for a smaller size.
If you're worried about getting the wrong size, the best thing to do is grab your tape measure and match your measurements to our sizing chart. We recommend sizing up if you're in between sizes (or prefer a looser fit).
Are your puffer vests easy to care for?
Down vests need to be hand-washed.
This is why we've chosen fabric that wipes down easily & can be spot-cleaned using warm water or any neutral detergent.
When it's time for a full wash:
1. Hand wash in water up to 40°C with a neutral detergent.
2. Rinse in clean water.
3. Compress the vest to get the water out. Wringing or twisting your vest will damage the down.
Are your fleece jackets easy to care for?
Yes. Our fleece is machine washable and quick to dry.
To keep your jacket in tip-top shape:
1. Throw them in the machine with like colors
2. Cold machine wash with no bleach
3. Tumble dry inside out on low.
Hot tip: Fleece doesn’t like to be ironed (but it also doesn’t wrinkle).
Scrunchies
I have thick hair. Will your scrunchies be stretchy enough?
Our scrunchies stretch comfortably up to 45cm around. Depending on your hair thickness, you can use it with one, two or three loops.
What's your return and exchange policy for scrunchies?
For hygiene reasons, we can't accept returns or exchanges on scrunchies. But your happiness is still important to us.
If you don't fall head over heels in love with your scrunchie, let our team know. We won't be able to offer a full refund, but we'll do what we can to find a solution that makes you happy.
To help this process, we recommend you:
Look closely at the product photos before ordering your scrunchie.
If you buy multiple scrunchies, try on the first one before opening the others.
How long will my scrunchie keep its scrunch?
The elastic in a scrunchie will gradually lose its stretchiness — especially if it is stretched out too far for long periods. For longevity, always tie your scrunchie with enough room to insert a thumb easily under the elastic band.
Hot tip: If you need to, it's super easy to replace your scrunchie's elastic. There are plenty of tutorials on YouTube.
Can I wash my scrunchie?
Yes. Our fleece is machine washable and quick to dry.
To keep your jacket in tip-top shape:
1. Throw them in the machine with like colors
2. Cold machine wash wiath no bleach
3. Tumble dry inside out on low.
Hot tip: Fleece doesn’t like to be ironed (but it also doesn’t wrinkle).
Business enquiries
Do you offer bulk discounts?
Yes, contact our team to talk about:
Bulk discounts
Clinic uniform orders
Group orders
For larger orders, we can organize custom colours, prints and designs. Visit our teams page for more information.
Can I use Dr. Woof for my clinic or team uniforms?
Yes, Dr. Woof is the uniform provider for 200 clinics and counting.
Our specialist uniform service includes:
Bulk discounts
Help with design, branding and sizing
Custom embroidery options
Visit our teams page for more information.
Can Dr. Woof supply conference merchandise or corporate gifts?
Yes. Talk to our team today about:
Bulk discounts
Custom scrub caps, scrub tops or other items
Custom embroidery
Visit our corporate gifting page for more information.
Are you looking for brand ambassadors?
We're interested in working closely with healthcare influencers across all disciplines: Doctors, Nurses, Dentists, Veterinarians, and more.
If you'd like to collaborate with us, contact hello@drwoofapparel.com with:
Your name
Your title, profession or field of study.
A little bit about yourself
Your social links: Instagram, Facebook, Youtube, LinkedIn, Facebook, etc.
Please note that applications cannot be considered if your social media is private. Unfortunately, we can't reply to everyone.