Shipping & Returns

Shipping 

What countries do you ship to?

We ship order to:

  • Australia
  • USA
  • Canada
  • UK
  • EU
  • New Zealand 
  • Asia including India and Singapore

 

Will I need to pay shipping taxes & customs duties?

Australia and New Zealand

You should not be charged a fee to receive your package.

Asia

You may need to pay customs duties. Please check with your local customs office. 

 

    What shipping company do you use?

    We use a range of Australian and international couriers. Our most commonly used service is Australia Post.  

    How long will my order take to arrive? 

    Based these on real orders, our current shipping times are below. 

    Country   Secured Express   Secured Standard
    AUS   Next Day to 3 Business Days   Next Day to 4 Business Days
    NZ   3-8 Business Days   6-12 Business Days
    Asia   5-15 Business Days   7-25 Business Days

     

    Why can’t you deliver overnight like Amazon?

    We’re a small Aussie business shipping from Sydney. We can’t promise overnight delivery. We can promise:

    -   We’ll process your order as quickly as possible.
    -   Our products are worth the wait.

    How much will shipping cost?

    We'll calculate shipping for you at checkout. All you need to do is enter your address and pick a shipping option.

    Do you offer free shipping?

    Do nurses wear clogs? We offer free shipping to Australia orders above $80 AUD. Any other international orders will have free shipping with orders over $100 AUD.

    Is your shipping carbon neutral?

    Yes! Our shipping has its carbon footprint offset.

    Can I update my delivery address?

    We dispatch orders within one business day. Unless you are very quick, you’ll need to contact the people delivering your parcel. You can find their details in your shipping email.

    Is your shipping secure?

    Yes. Standard shipping is tracked. Express shipping is tracked and requires a signature.

    How do I find my tracking number?

    1. Open the email account you used for your order.
    2. Search for emails from hello@drwoofapparel.com.au
    3. Find the email with the subject line "A Shipment From Order...”
    4. Open the email, and copy your tracking number. 
    Can’t find your shipping email? No problem. Contact hello@drwoofapparel.com.au.
    We’re happy to help.

    How do I track my order?

    1. Find the email with the subject line "A Shipment From Order...”
    2. Click the tracking link.
    3. Follow the instructions on your delivery provider’s website.

    If you need your tracking number, it’s in the email. If you can’t find the email? That’s okay. Contact hello@drwoofapparel.com.au. We’re happy to help. 

    My order didn’t arrive, what do I do?

    The first step is to track the package. During COVID shipping times can be unpredictable. You need to make sure the package is lost and not just held up. 

    If your package is listed as delivered, the next step is to contact the delivery company. They will launch an investigation for you. 

    If the package cannot be found, let us know. Our email is hello@drwoofapparel.com.au.

    Returns

    I’m worried I won’t like the things I ordered. Can I return them?  

    If you like them online, we promise you’ll love them in person. 

    If you’re worried, it might be comforting to know that we offer a 60-day money-back guarantee. You can return any item within 60-days. We’ll provide a full refund, as long as the item is clean and all tags remain attached to the item.

    Unfortunately, we are unable to accept returns of both face masks and filters for hygiene reasons. 

    Can I return my order if it doesn’t fit?

    You can return your order for any reason you like. We’ll provide a full refund, as long as the items are clean, unworn, and received by us within 60 days of purchase.

    If you’re returning a scrub cap because it won’t fit over your hair bun, please watch this video first. Sometimes, the cap will fit if you move your bun higher or lower. 

    What if my order is faulty? Can I get a refund after 60 days?

    Please contact hello@drwoofapparel.com.au. We’ll see what we can do.

    Can I exchange my order?

    Please send details to hello@drwoofapparel.com.au. We’ll see what we can do.

    Do you offer free returns? 

    Unfortunately, no. You’ll need to pay return shipping costs.

    How long do you take to process refunds?

    We’ll process your refund when we receive the return. Please note that refunded money can take a few days to show in your account.